Service Policy – PureShield Insurance
Effective Date: September 1, 2025

At PureShield Insurance, our goal is to provide transparent, reliable insurance services.

1. Services Provided

• We offer Property, Casualty, Life, and Health insurance products through licensed carriers.

• Services include insurance quoting, binding, servicing, and claims assistance.

2. Service Standards

• We strive to respond to inquiries within 24–48 hours.

• Policy documents will be delivered electronically or by mail within standard processing times.

• Customer service is available during business hours (M–F, 9am–6pm CST).

3. Policy Changes & Cancellations

• Clients may request policy updates (e.g., address changes, endorsements) in writing.

• Cancellations are subject to carrier rules and may include pro-rated refunds.

4. Dispute Resolution

• Concerns regarding our services should first be directed to customer support.

• If unresolved, disputes may be escalated in accordance with Texas insurance regulations.

5. Disclaimer

• PureShield Insurance acts as an independent insurance agency; final coverage terms are determined by the carrier.