PURESHIELD INSURANCE PRIVACY POLICY

Effective Date: September 21, 2026
Last Updated: September 21, 2026

PureShield Insurance (“PureShield,” “we,” “us,” or “our”) respects the privacy and security of the individuals and businesses we serve.

This Privacy Policy explains how we may collect, use, disclose, retain, protect, and otherwise process information when you:

• Visit our website;
• Request an insurance quote;
• Submit an application or inquiry;
• Communicate with PureShield;
• Become a client;
• Use a PureShield client or agent portal;
• Upload documents;
• Request policy servicing;
• Submit claims-related information;
• Apply to work with PureShield;
• Interact with our agents, employees, contractors, representatives, insurance carriers, vendors, or service providers; or
• Otherwise use our products or services.

This Privacy Policy is intended to describe our general privacy practices. Additional notices, authorizations, disclosures, carrier privacy policies, financial privacy notices, health-information authorizations, or other legally required documents may also apply depending on the insurance product, transaction, jurisdiction, and information involved.

1. INFORMATION WE MAY COLLECT

The information PureShield collects depends on the nature of your relationship with us.

We may collect the following categories of information.

Personal Identification Information

This may include:

• Name
• Mailing address
• Physical address
• Email address
• Telephone number
• Date of birth
• Age
• Gender where relevant and legally permitted
• Marital status where relevant
• Driver’s license information
• Government-issued identification
• Social Security number or taxpayer identification number when required
• Signature
• Account usernames or identifiers

Insurance Information

We may collect information necessary to obtain, quote, place, service, renew, modify, or administer insurance coverage, including:

• Current and prior insurance information
• Policy numbers
• Insurance carriers
• Coverage limits
• Deductibles
• Premium information
• Claims history
• Loss runs
• Prior cancellations or nonrenewals
• Underwriting information
• Renewal dates
• Policy effective and expiration dates
• Insured property
• Vehicles
• Drivers
• Business operations
• Employees
• Payroll
• Revenue
• Locations
• Equipment
• Property values
• Replacement costs
• Beneficiary information
• Other exposure information

Financial Information

Where necessary to provide insurance services, we may collect information such as:

• Payment information
• Banking information
• Premium finance information
• Billing records
• Transaction information
• Credit-related information where permitted by law
• Financial information contained in insurance applications

We seek to collect financial information only when reasonably necessary for legitimate insurance or business purposes.

Health and Medical Information

Certain life, health, disability, accident, or other insurance products may require health-related information.

This information may include:

• Health history
• Medical information
• Prescription information
• Tobacco or nicotine use
• Medical underwriting information
• Information supplied on insurance applications
• Other health information necessary for insurance placement or underwriting

PureShield treats nonpublic personal health information with heightened sensitivity and will use and disclose such information in accordance with applicable law.

Commercial and Business Information

For commercial insurance clients and prospects, we may collect:

• Business name
• Ownership information
• Entity information
• Business addresses
• Business operations
• Industry classifications
• Revenue
• Payroll
• Employee counts
• Vehicle and fleet information
• Property information
• Contract information
• Licensing information
• Claims and loss information
• Commercial insurance history
• Building information
• Safety information
• Business contacts
• Other underwriting information

Information From Third Parties

We may obtain information from third parties when permitted by law, including:

• Insurance carriers
• Managing general agents
• Wholesalers
• Underwriters
• Insurance marketplaces
• Consumer reporting agencies
• Motor vehicle databases
• Property databases
• Public records
• Government databases
• Claims databases
• Inspection companies
• Data providers
• Premium finance companies
• Medical or health-information sources where authorized
• Employers
• Business partners
• Referral sources
• Service providers

Information obtained from third parties may be subject to additional laws, restrictions, or authorizations.

2. INFORMATION COLLECTED AUTOMATICALLY

When you visit a PureShield website, portal, or digital service, certain information may be collected automatically.

This may include:

• IP address
• Browser type
• Operating system
• Device information
• Approximate geographic location derived from IP address
• Pages visited
• Referring website
• Date and time of access
• Session information
• Device identifiers
• Website interaction information
• Error and performance information

We may use cookies, pixels, logs, analytics technologies, or similar tools for legitimate operational, security, analytics, and website-improvement purposes.

3. COOKIES AND SIMILAR TECHNOLOGIES

PureShield may use cookies and similar technologies to:

• Keep websites functioning properly;
• Remember preferences;
• Maintain secure sessions;
• Authenticate users;
• Detect suspicious activity;
• Understand website usage;
• Improve website performance;
• Measure marketing effectiveness; and
• Improve user experience.

Your browser may allow you to block or delete cookies.

Disabling certain cookies may cause portions of the website or portal to function improperly.

4. HOW WE USE INFORMATION

PureShield may use collected information to:

• Provide insurance quotes;
• Identify insurance markets;
• Submit applications;
• Obtain underwriting decisions;
• Place insurance coverage;
• Bind coverage after proper authorization;
• Service existing policies;
• Process renewal requests;
• Process policy-change requests;
• Provide certificates and insurance documents;
• Assist with claims reporting;
• Communicate with clients;
• Maintain client and prospect records;
• Manage our CRM;
• Operate client and agent portals;
• Authenticate users;
• Prevent unauthorized access;
• Process payments;
• Support billing activities;
• Provide customer service;
• Respond to inquiries;
• Maintain regulatory and compliance records;
• Prevent fraud;
• Detect cybersecurity threats;
• Conduct audits;
• Improve our products and services;
• Train personnel;
• Conduct internal analytics;
• Recruit agents or employees;
• Protect PureShield’s legal rights;
• Comply with applicable law;
• Respond to lawful government requests;
• Resolve disputes;
• Enforce agreements; and
• Conduct legitimate business operations.

We may also use information for purposes disclosed at the time of collection or with your authorization.

5. INSURANCE CARRIERS AND INSURANCE MARKETPLACE PARTNERS

Obtaining insurance frequently requires PureShield to provide information to third parties involved in insurance transactions.

We may share information, when reasonably necessary and permitted by law, with:

• Insurance companies
• Underwriters
• Managing general agents
• Wholesalers
• Brokers
• Insurance exchanges
• Insurance marketplaces
• Reinsurers
• Premium finance companies
• Inspection vendors
• Claims administrators
• Rating platforms
• Insurance technology providers
• Other entities participating in the placement or administration of insurance coverage

Those organizations may independently collect and process information under their own privacy policies and legal obligations.

PureShield does not control the privacy practices of independent third parties.

6. SERVICE PROVIDERS

PureShield may use third-party service providers to support business operations.

These providers may assist with:

• Website hosting
• Cloud storage
• Email
• Communications
• CRM systems
• Client portals
• Document management
• Electronic signatures
• Cybersecurity
• IT support
• Payment processing
• Analytics
• Accounting
• Marketing
• Data backup
• Customer service
• Insurance quoting
• Administrative services

We may provide such providers with information reasonably necessary to perform services on our behalf.

Where appropriate, PureShield seeks to use service providers subject to contractual or legal obligations regarding confidentiality and security.

7. WE DO NOT AUTHORIZE UNRESTRICTED USE OF CLIENT INFORMATION

PureShield does not disclose nonpublic client information simply because another business requests it.

Nonpublic information may be disclosed when reasonably necessary to provide insurance services, when authorized by the individual, when permitted or required by law, or as otherwise described in applicable notices and agreements.

Certain disclosures may be subject to additional notice, authorization, or opt-out requirements.

8. NONPUBLIC PERSONAL FINANCIAL INFORMATION

Insurance transactions may involve nonpublic personal financial information.

PureShield handles such information in accordance with applicable financial and insurance privacy requirements.

Depending on the relationship and applicable law, clients may receive a separate financial privacy notice describing:

• Categories of financial information collected;
• Categories of information disclosed;
• Categories of recipients;
• Information-sharing practices;
• Security practices; and
• Any applicable opt-out rights.

This Website Privacy Policy does not replace any separate financial privacy notice required by law.

9. HEALTH INFORMATION

PureShield may obtain nonpublic personal health information in connection with life, health, disability, accident, or other insurance transactions.

PureShield will not knowingly use or disclose protected health information for purposes requiring specific authorization unless the legally required authorization has been obtained.

Certain disclosures may be permitted without separate authorization for legitimate insurance functions or when otherwise permitted or required by law.

Where an authorization is required, additional authorization documentation may be presented separately from this Privacy Policy.

10. LEGAL AND REGULATORY DISCLOSURES

We may disclose information where we reasonably believe disclosure is necessary or appropriate to:

• Comply with applicable law;
• Comply with regulatory obligations;
• Respond to subpoenas;
• Respond to court orders;
• Respond to governmental demands;
• Cooperate with regulators;
• Cooperate with law enforcement;
• Detect or prevent fraud;
• Investigate suspected misconduct;
• Protect persons or property;
• Enforce contracts;
• Defend PureShield from legal claims;
• Establish or exercise legal rights; or
• Protect the security of our systems.

We may also disclose information to attorneys, accountants, auditors, consultants, insurers, professional advisers, or other parties assisting PureShield with legal, regulatory, financial, risk-management, or compliance matters.

11. CORPORATE TRANSACTIONS

If PureShield participates in a merger, acquisition, financing, restructuring, sale of assets, reorganization, combination, transfer of business, or similar transaction, information may be disclosed or transferred as part of that transaction, subject to applicable legal requirements.

12. MARKETING COMMUNICATIONS

PureShield may use contact information to communicate about:

• Insurance products;
• Existing coverage;
• Renewals;
• Service reminders;
• Relevant products or services;
• Company announcements; and
• Other legitimate business communications.

Where legally required, we will obtain appropriate consent.

Marketing communications may provide a method to opt out.

Opting out of promotional communications does not necessarily stop communications necessary to administer an insurance policy, service a client relationship, provide required notices, respond to a request, or conduct another transactional communication.

13. TEXT MESSAGES

If you provide a mobile telephone number and consent to receive text messages, PureShield may communicate with you by SMS or similar technology.

Message and data rates may apply.

Consent to marketing text messages, when required, is not a condition of purchasing insurance.

You may opt out of marketing text messages by following the instructions provided in the message.

Transactional communications may be subject to different requirements.

14. EMAIL COMMUNICATIONS

Email is not guaranteed to be secure.

Do not send Social Security numbers, payment credentials, medical records, driver’s licenses, or other highly sensitive information through unsecured email unless directed to an approved secure method.

PureShield is not responsible for the security of information transmitted to us through a communication channel that is outside our control.

15. CLIENT AND AGENT PORTALS

PureShield may provide secure portals for clients, agents, employees, or authorized representatives.

Portal users are responsible for:

• Maintaining the confidentiality of login credentials;
• Using strong passwords;
• Preventing unauthorized access to their accounts;
• Logging out of shared devices;
• Providing accurate account information; and
• Promptly notifying PureShield of suspected unauthorized access.

PureShield may suspend portal access where we reasonably believe an account or system may be compromised.

16. DOCUMENT UPLOADS

Documents uploaded to PureShield systems may contain sensitive personal, financial, health, business, or insurance information.

Uploaded documents may be accessed by authorized PureShield personnel and, where reasonably necessary to perform insurance services, appropriate carriers, underwriters, vendors, or other authorized recipients.

Users should upload only information reasonably necessary for the relevant insurance transaction or request.

17. SECURITY

PureShield takes reasonable administrative, technical, and physical measures intended to protect information against:

• Unauthorized access;
• Unauthorized disclosure;
• Loss;
• Misuse;
• Alteration; and
• Destruction.

These safeguards may include, where appropriate:

• Access controls;
• Authentication;
• Encryption;
• Secure hosting;
• Restricted user permissions;
• Security monitoring;
• Employee procedures;
• Vendor controls;
• Backups; and
• Other safeguards appropriate to the nature of the information.

However, no information system, website, database, email system, cloud platform, electronic transmission, or security measure can be guaranteed to be completely secure.

PureShield therefore cannot guarantee absolute security.

18. DATA BREACHES AND SECURITY INCIDENTS

If PureShield discovers a security incident involving protected information, we will investigate and respond in accordance with applicable legal and regulatory requirements.

Where legally required, affected individuals, regulators, law enforcement, insurance carriers, or other appropriate parties may be notified.

19. DATA RETENTION

PureShield may retain information for as long as reasonably necessary to:

• Provide insurance services;
• Maintain client records;
• Service policies;
• Maintain transaction history;
• Respond to claims or disputes;
• Satisfy carrier requirements;
• Meet legal and regulatory obligations;
• Maintain licensing or compliance records;
• Prevent fraud;
• Maintain audit trails;
• Protect legal rights; or
• Fulfill another legitimate business purpose.

Retention periods may vary depending on the type of information and applicable law.

PureShield may retain certain records after a client relationship terminates where permitted or required by law.

20. DATA MINIMIZATION

PureShield seeks to collect and maintain information reasonably relevant to legitimate insurance, business, legal, compliance, security, or operational purposes.

Clients should avoid providing information that is unrelated to the insurance product or service being requested.

21. CHILDREN

PureShield’s website is not designed or intended for independent use by children under 13.

We do not knowingly solicit personal information online directly from children under 13 without appropriate parental or legal authorization.

Information concerning minors may nevertheless be collected where reasonably necessary for legitimate insurance purposes, such as life, health, automobile, or family insurance transactions initiated by a parent, guardian, policyholder, or other authorized person.

22. THIRD-PARTY WEBSITES

PureShield websites may contain links to third-party websites.

A link does not mean PureShield controls or endorses that third party’s privacy or security practices.

When you leave a PureShield website, the third party’s privacy policy and terms govern your use of that service.

23. SOCIAL MEDIA

Information you voluntarily publish on public social-media platforms may be visible to others.

Do not submit confidential insurance, financial, medical, claim, or personally identifying information through public comments or posts.

24. ACCURACY OF INFORMATION

You are responsible for providing accurate and current information.

Please notify PureShield when relevant contact, policy, account, business, or other information changes.

PureShield may rely on information supplied by you and by authorized third parties in conducting insurance transactions.

25. YOUR PRIVACY REQUESTS

Depending on applicable law and the nature of your relationship with PureShield, you may have rights regarding your personal information.

Such rights may include the ability to request:

• Access to certain information;
• Correction of inaccurate information;
• Deletion where legally available;
• Information regarding certain disclosures;
• Withdrawal or revocation of certain authorizations;
• Opt out of certain communications; or
• Other rights provided by applicable law.

These rights are not absolute.

Insurance, financial, regulatory, fraud-prevention, record-retention, legal, underwriting, claims, or contractual requirements may permit or require PureShield to retain or process information despite a request.

To submit a privacy request, contact PureShield using the information provided below.

PureShield may take reasonable steps to verify the identity and authority of a person submitting a request.

26. AUTHORIZED REPRESENTATIVES

Where permitted by law, an authorized representative may submit certain requests on behalf of another individual.

PureShield may require documentation reasonably necessary to verify:

• The identity of the individual;
• The identity of the representative; and
• The representative’s authority.

27. COMMERCIAL CLIENT INFORMATION

Certain consumer privacy requirements apply differently to information collected in connection with purely commercial or business-purpose insurance transactions.

PureShield nevertheless seeks to handle commercial-client information responsibly and use it for legitimate insurance and business purposes.

28. FORMER CLIENTS

PureShield may continue to protect and retain information concerning former clients in accordance with applicable law, regulatory requirements, record-retention obligations, and this Privacy Policy.

Termination of the insurance relationship does not necessarily require deletion of historical records.

29. FRAUD PREVENTION

PureShield may collect, use, preserve, or disclose information when reasonably necessary to investigate or prevent:

• Insurance fraud;
• Identity theft;
• Unauthorized transactions;
• Misrepresentation;
• Cybercrime;
• Abuse of PureShield systems; or
• Other unlawful activity.

30. AGENT, EMPLOYEE, AND APPLICANT INFORMATION

PureShield may collect information regarding individuals who:

• Apply for employment;
• Apply to become an insurance agent;
• Become producers;
• Work with PureShield;
• Access internal systems; or
• Participate in recruitment.

Information may include:

• Contact information;
• Employment history;
• Insurance licensing information;
• Appointment information;
• Background information where legally permitted;
• Tax information;
• Compensation information;
• Production information;
• Login and system activity;
• Performance information; and
• Other business-related information.

Separate notices or agreements may apply.

31. CHANGES TO THIS PRIVACY POLICY

PureShield may update this Privacy Policy from time to time to reflect changes in:

• Law;
• Regulation;
• Technology;
• Business practices;
• Products;
• Services; or
• Information-processing practices.

The updated version will display a revised “Last Updated” date.

Where applicable law requires additional notice or consent for a material change, PureShield will provide such notice or obtain such consent as required.

32. THIS POLICY DOES NOT CREATE INSURANCE COVERAGE

Nothing contained in this Privacy Policy:

• Creates insurance coverage;
• Modifies an insurance policy;
• Changes policy terms;
• Creates a binder;
• Waives an exclusion;
• Extends a coverage period;
• Guarantees underwriting approval; or
• Alters the obligations of an insurance carrier.

Insurance coverage is governed by the applicable insurance policy, binder, endorsements, carrier documents, and applicable law.

33. NO CONTRACTUAL EXPANSION OF RIGHTS

This Privacy Policy describes PureShield’s privacy practices and obligations.

Except where applicable law expressly provides otherwise, this Privacy Policy is not intended to create contractual rights, remedies, representations, warranties, fiduciary duties, or causes of action beyond those imposed by applicable law.

Nothing in this provision limits rights that cannot legally be waived or restricted.

34. CONFLICT WITH APPLICABLE LAW

If any provision of this Privacy Policy conflicts with applicable federal or state law, the applicable law controls.

If a specific insurance privacy notice, authorization, carrier notice, or other legally required disclosure provides greater or different rights with respect to particular information, that specific notice controls as to that information.

35. CONTACT PURESHIELD

Questions or requests concerning this Privacy Policy may be directed to:

PureShield Insurance
13000 Murphy Rd
Stafford, TX 77477

Phone: 866-427-9264
Email: connect@pureshieldinsurance.com

Website: www.pureshieldinsurance.com

Please include sufficient information for us to understand and respond to your request.